At Uniform Essentials, we offer an extensive selection of uniforms and workwear by sourcing items directly from our suppliers based on customer orders. As we do not maintain a traditional inventory, our warehouse is optimized for embroidery and printing equipment. This approach allows us to provide competitive pricing by minimizing warehousing costs. Please note that returns or exchanges incur service fees, as these are not factored into our standard pricing structure.
Return & Exchange Procedures
1. Request for Return Authorization
Before initiating a return, please contact our team via email with your order number and a detailed reason for the return. Authorization must be granted prior to returning any item.
2. Restocking Fees
A restocking fee of $15 + GST per brand will be applied to all returned items.
Additional charges may be incurred if returning multiple items, multiple brands, or if garments are not returned in their original condition (i.e., requiring repackaging, folding, or relabelling).
3. Freight Charges
A $15 per brand freight fee applies to cover the cost of returning items to our suppliers. This fee is necessary to manage the logistics of shipping items back to the manufacturers.
4. Conditions for Apparel Returns
Returns must be initiated within 7 days of receiving your order.
Items must be returned in their original, unused condition, with all tags attached and packaging intact. Returns that do not meet these conditions will be refused.
5. Required Documentation
Please include a copy of the original invoice with your return, and specify whether you are requesting an exchange or a refund.
Please note that freight charges are non-refundable, and the customer is responsible for all return shipping costs.
Items Ineligible for Return or Exchange
Garments that have been embroidered or printed.
Items sent directly to third-party service providers (e.g., for embroidery or printing).
Items returned after 7 days of receipt.
Discontinued items are not eligible for return or exchange.
Important Notice
If these terms and conditions are not acceptable, we recommend reconsidering your purchase. Our return and exchange policies are in place to ensure operational efficiency and maintain cost-effectiveness for our customers. We appreciate your understanding and cooperation.